Terms & Conditions

These terms set out how Benella Home Organisation ("Benella", "I" or "me") provides services to you (the "Client"). By booking my services you agree to the terms below.

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1. Services covered

These terms apply to in-person organising and home moving support, private personal assistant (PA) paperwork sessions, and virtual (online) sessions. Speaking engagements and digital products are covered by their own agreements and purchase terms.

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2. Advice and decision making

All advice is given in good faith and is based on my professional experience. Final decisions about what to keep, sell, donate or discard are always yours.

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3. Valuable items

I will make every reasonable effort to spot items of potential value, but I am not a qualified valuer. If a valuation or specialist advice is needed, I will gladly help you find a suitable professional.

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4. Care of your belongings

I take great care when handling your belongings. Please make sure your home and contents insurance gives you adequate cover. Benella holds current Public Liability and Professional Indemnity insurance.

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5. Health and safety

Please tell me in advance about any known hazards in your home, such as sharp objects, medical sharps or animals that could be a risk. Please secure animals during appointments if I ask you to. If I find signs of pests, such as droppings or insects, work in that area will stop until a certified pest control professional has confirmed it is safe.

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6. Physical work and removal of items

• I am happy to help with light lifting, cleaning, vacuuming and moving manageable items. I do not move heavy items such as white goods or large furniture, so please arrange extra help if you need it.

• Nothing leaves your home without your express consent.

• Disposal of items is your responsibility. I can take suitable items to charity shops or disposal sites, and the time this takes is charged at my usual hourly rate.

• I do not work on homes where hoarding is a concern, as this needs specialist support. If I think a job falls into this category, I will say so kindly and suggest suitable help.​

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7. Fees, deposit and payment

In-person session - £150 for a 3-hour minimum, then £50 per additional hour

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Virtual session - £95 per hour

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• The minimum in-person booking is 3 hours unless we agree otherwise in writing.

• Deposit: new clients pay a £50 deposit by bank transfer to confirm their first in-person booking. It is deducted from your final bill. Returning clients do not pay a deposit.

• Payment is due by cash or bank transfer (BACS) at the end of each session.

 

8. Cancellations

• More than 24 hours' notice: no charge, and your deposit is returned or carried over to a new date.

• Less than 24 hours' notice: 50% of the booked session fee is payable. Your deposit counts towards this.

• On the day, or if I arrive and cannot begin: 100% of the booked session fee is payable.

• If I need to cancel or reschedule because of unforeseen circumstances, I will offer you the earliest alternative date and return any deposit if we cannot find one.

 

9. Travel

Travel within 30 minutes of my base in Petersfield, Hampshire GU31 is included. Beyond that, travel is charged at £25 per hour of additional travel time and 55p per mile.  Any travel charge is agreed with you in writing before the booking is confirmed.

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10. Third-party services

If I recommend or arrange outside services such as handymen, removal companies or gardeners, they are independent businesses. Please do your own checks before you hire them. I am not responsible for their conduct, pricing or quality.

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11. Photographs and memory organisation

When physical photographs are taken away for work off-site:

• We will complete and agree an inventory together.

• I will store everything securely and treat it with care.

• Digital files are backed up at your home before any off-site organising begins.

• You are responsible for the cost of supplies, such as archival materials or digital storage.

• Memory projects vary a lot, so some may not be finished within the first estimate of time.

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12. Moving home support

I offer practical advice on the logistics of moving home. I am not a qualified legal or financial adviser, so please consult the right professionals for legal, financial or contract matters.

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13. Privacy and data protection

Benella is registered with the Information Commissioner's Office (ICO) and follows UK GDPR. Your personal information is held securely and is never shared with third parties without your consent. My full Privacy Policy is on my website.

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14. Photographs and marketing

With your permission, I may take before-and-after photographs of completed work for my website or social media. I will not use any image without your explicit consent first.

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15. The Benella Edit newsletter

The Benella Edit is my newsletter of organising tips and offers. You can join by signing up at www.benella.co.uk/subscribe, or by saying yes in your acceptance email. I will only add you if you do. You can unsubscribe at any time using the link in any email, or by telling me directly.

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16. Agreement

Please confirm you accept these terms by replying to my email with "I agree". 

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Jo Jacob

Professional Organiser

 

Benella

M: 07703 218905    
W: www.benella.co.uk   
I:  @benella_home_organisation   
F:  BenellaHomeOrganisation